INFOGRAPHIC: How Airlines leveraged Twitter in July 2011

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Airlines continue to leverage Twitter to engage with their customers, Delta Airlines is the leader for both tweets received and tweets sent. There is an increase 51% in tweets in July 2011 when compared to March 2011. A total of 191 airlines are on twitter, of which 82 airlines are actively tweeting. TAM has the highest followers for a Airlines on Twitter and 99.98% of tweets sent and received relate to services issues. Top active airline tweeting continents are North America, followed by Asia and Europe. More interesting data like customer satisfaction score and more on the infographic.

We earlier shared a interesting Video on How Airlines engage with customers via social media & a Infographic on How Airways are leveraging Social Media.

Source: Tnooz

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